Answers to common questions about KrypAcademix onboarding, academics, fees, safety, permissions and support.
Getting started & accounts
What do I need to sign in?
Enter the School Code supplied by your institution, then use your registered email and password. Where your school enables it, you can also continue with Google or Facebook after entering the correct School Code.
Why is my registration still pending?
New registrations can require school approval before any institution records are shown. Approval timing is controlled by your school. If the request has been pending longer than expected, contact the school administrator and confirm that you used the correct School Code and role.
I forgot my password. What should I do?
Choose Forgot Password on the sign-in screen and follow the instructions sent to your registered email address. Check your spam folder and verify the School Code if the message does not arrive.
Why do I see a different dashboard from another user?
KrypAcademix is role-based. Students, parents, teachers, finance staff, administrators, and other roles see only the modules and records their school has enabled for them.
Daily school workflows
How do I submit a form or school workflow?
Open the relevant dashboard module, review the instructions, complete every required field, and choose the action shown at the bottom. Wait for the success message before leaving. Available workflows and field names are configured by your school.
How do attendance and location-enabled check-ins work?
Attendance options depend on your role. If a workflow requires a geofence check, tap Detect GPS location and allow location access for that action. The app sends the detected coordinates and accuracy to the school service for verification; it does not need unrelated continuous background tracking.
What is voice input used for?
A microphone button may appear beside supported text fields. When you tap it, your device's speech-recognition service converts a short spoken entry to text. Review and correct the result before submitting it.
How do QR codes and gate or asset workflows work?
Choose the relevant scanner action and point the camera at a KrypAcademix QR code. Only scan codes supplied by your institution. A scan may open a record or workflow based on your role and the code's current status.
Fees, communications & records
Does KrypAcademix process my school-fee payment?
Where enabled, the app can show dues and open a third-party UPI application. Funds move through that payment provider to the institution; KrypAcademix does not receive your UPI PIN. You may need to submit the resulting transaction reference for school verification.
Why is a fee transaction marked Pending Verification?
A submitted payment reference is not final proof of receipt. The school's finance team or configured reconciliation process must confirm it. Contact the institution for missing, duplicate, refunded, or incorrectly recorded payments.
Where can I find school messages and alerts?
Open the notifications or communication inbox from the home screen. Delivery can be affected by connectivity and device notification settings, so also follow the urgent-communication process specified by your school.
I see incorrect class, student, role, or record information.
Most school records are controlled by your institution. Contact the appropriate administrator or use Contact & Support with a clear description. Do not include passwords, payment credentials, or unnecessary student information.
Privacy & security
How does App Protection work?
App Protection asks your operating system to verify your device PIN, pattern, password, fingerprint, or face before reopening KrypAcademix. The app receives only a success or failure result and does not receive your biometric template or device credential.
How are camera, location, and microphone permissions used?
Permissions are requested for a specific action: camera or photos for scanning and attachments, location for an on-demand location-enabled workflow, and microphone for speech-to-text. You can review permissions in system settings, but disabling one may prevent its related feature from working.
How can I request account deletion or a data correction?
Use the in-app account-deletion option where available or visit https://krypacademix.krypzon.co.in/delete-account. School-controlled records may require verification or action by your institution and may be retained where legally or operationally required.
Help & troubleshooting
The app is not loading current information. What should I try?
Check your connection, retry the screen, and reopen the app. Make sure you are using the correct School Code and an approved account. If the problem continues, use Contact & Support and include the affected module, approximate time, and any visible error message.
Where can I read the current policies or contact KrypAcademix?
Open About KrypAcademix for the Privacy Policy, Terms & Conditions, licenses, and developer information. Use Contact & Support to email the team or open the official contact form.